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OroCRM is a Powerful Multi-Channel Sales Tool
OroCRM Features:
360° view of the client
Cross-channel data capture from all points of interaction
eCommerce and in-store purchase data
Marketplaces and reseller sites
Websites, social media, phone, email, and promotions
Service and support interactions
Complete B2B customer management
Integration with third-party platforms
Integration with eCommerce shopping carts
Capture each customer’s online purchase history
View info on abandoned carts
Ability for sales and support to complete an order for the customer
Integration with any tool you use. If you use it, we can connect with it.
Powerful marketing tools
Segment client data for targeted marketing campaigns managed directly from OroCRM
Powerful data mining capabilities that allow to understand what matters to your customers
Integration with services like MailChimp or dotMailer for automated marketing
Create segments based on customers’ behavior and actions
Workflows for every business
Standardize your organization’s best practices for managing contacts
Create workflows and tasks that are specific for your business
Build multiple workflows to support any business unit in your organization
Manage everything, including abandoned carts, contact requests, and sales tasks, on a per channel basis
Reporting and analytics
Measure performance for all stores and channels – offline and online
Track eCommerce statistics like conversions, cart size, and response rates
Access a flexible report engine
Reports for all aspects of your business and sales processes
Create custom reports and dashboards
Intuitive sales tools
Pipeline management across channels
See everything about the customer in one view with logical task management
Manage customers across multiple territories, business units, and stores
Create custom tasks, events, and workflows without limitation
Contact us to learn more about OroCRM’s capabilities and to schedule a presentation.